Website draft: This privacy policy is a practical starting point for the redesigned website. Medease should have it reviewed against actual systems, consent forms, contracts and Australian privacy obligations before publication.
1. Purpose
Medease Health Care respects the privacy of participants, families, workers, applicants and website visitors. This policy explains, in general terms, how personal information may be collected, used, stored and disclosed.
2. Information we may collect
Depending on your relationship with Medease, information may include contact details, identity details, NDIS and funding information, support needs, goals, health or disability information, risk and incident information, service notes, billing information, feedback, employment information and website enquiries.
3. How information is collected
Information may be collected directly from you, from an authorised representative, through referral and intake forms, during service delivery, through correspondence, from workers or professionals involved in your support, and where lawfully available from other sources.
4. Why information is used
- To assess referrals and provide agreed supports.
- To communicate, schedule services and manage service agreements.
- To support safety, quality, incident response and continuity of care.
- To process payments, invoices and business administration.
- To respond to enquiries, feedback, complaints and employment applications.
- To meet legal, regulatory, insurance and NDIS-related obligations.
5. Disclosure
Information may be shared with authorised representatives, workers, service partners, plan managers, support coordinators, health professionals, government or regulatory bodies, insurers or professional advisers where required for service delivery, consented to, or otherwise permitted or required by law.
6. Storage and security
Medease should use reasonable physical, technical and organisational safeguards. Access should be limited to authorised people. The live website must use secure hosting, encryption in transit, protected email or form handling, backups and appropriate account controls.
7. Website forms
Do not send highly sensitive documents through general website forms unless Medease has confirmed a secure method. Website submissions may pass through hosting and email systems configured by Medease.
8. Access and correction
You may ask to access or correct personal information, subject to applicable exceptions. Contact Medease using the details below.
9. Complaints about privacy
Raise a privacy concern with Medease so it can be reviewed. Depending on the issue, external complaint pathways may also be available.
10. Retention
Records are retained for periods required by law, funding, insurance, employment, clinical or NDIS obligations, then securely destroyed or de-identified when appropriate.
11. Contact
Email support@medease.com.au or call 1300 345 670.
Draft last updated: 14 July 2026.